Our commitment to your privacy.
Your personal information will not be shared or disclosed to any party other than what is outlined in this Policy, nor will it be used for any other purpose than what it was originally intended.
What kind of information does The Health Collab collect?
The Health Collab collects a range of personal information about their patient, clients and prospective clientele that may include the following:
How does The Health Collab collect and hold personal information?
We will generally collect personal information about our patients, clients, and prospective clientele through the following methods:
Why does The Health Collab collect and use this information?
The Health Collab collects personal information that is necessary to provide the patient, client, or prospective clientele with the best possible health care to communicate with the patient, client or prospective clientele and others involved in their care in relation to those services and to maintain a high level of quality customer service. Examples include:
When and why might The Health Collab would share information about the patient, client, or prospective clientele with others?
The Health Collab may use personal information for the following purposes;
The Health Collab does not sell, trade, or rent personal information to others. The Health Collab may share generic aggregated demographic information, or de-identified health records, not linked to any personal information, with trusted affiliates and advertisers for the purposes outlined above, or to use for research purposes.
Keeping the patient, client, or prospective clientele information safe.
The Health Collab takes appropriate security measures to keep your personal information protected, managed confidentially and securely, and destroyed appropriately when no longer required. The Health Collab will monitor and implement appropriate technical advances or management processes to safeguard personal information.
A confidentiality agreement is entered into by all employees, contractors, and agents at the time of their employment or engagement with us protecting the privacy of individuals. Where we outsource our services, we take reasonable steps in these circumstances to ensure that third parties have obligations under their contracts with The Health Collab to comply with all laws relating to the privacy (including security) and confidentiality of the patient, client, or prospective clientele personal information.
The Health Collab view unauthorised disclosure of the patient, client, or prospective clientele’s personal information as a serious breach of misconduct by our employees, contractors, and agents. If the disclosure of personal information is breached disciplinary or legal action will be taken.
The Health Collab endeavour to keep your information relevant, accurate, complete, and up to date. When you arrive for an appointment the receptionist at your clinic may request confirmation that your details have not changed. If the patient, client or prospective clientele requires personal information to be updated, please contact your clinic. If you think that the information, currently held about the patient, client or prospective clientele is not correct, let The Health Collab know in writing. The Health Collab will take reasonable steps to correct the patient, client or prospective clientele’s personal information where the information is not accurate or up to date.
Patients and clients can request to have copies of their personal information, clinical notes, images, and reports sent to them or a third party by contacting The Health Collab in writing. We will only disclose personal information in accordance with the Privacy Act. This means that personal information may be disclosed:
The Health Collab do not propose to disclose your personal information to recipients located overseas. If we want to transfer your personal information overseas, we will first seek your consent, unless we are required by law to do the transfer.
The patient, client, or prospective clientele’s right to receive treatment from us anonymously (or by using a pseudonym)
Where is it lawful and practicable for The Health Collab to do so, the patient, client or prospective clientele can be treated anonymously or through use of a pseudonym (a name other than theirs).
If a patient, client, or prospective clientele has concerns about how The Health Collab have handled their privacy, let The Health Collab know by emailing firstname.lastname@example.org . The complaint will be investigated, and the patient, client or prospective clientele will receive a written response to the complaint within 30 days.
If the patient, client, or prospective clientele are not satisfied with the response, they may lodge a privacy complaint with the Office of the Australian Information Commissioner.
Phone: 1300 363 992
Post: GPO Box 5218 Sydney New South Wales 2001